Refund policy

Refund Policy:

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unused, with seal, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at feedback@duvalent.com, with images of the damaged item. If your replacement request is accepted, we’ll send you the new, replaced product.

You can always contact us for any return question at feedback@duvalent.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.